Recchiuti Confections - Frequently Asked Questions

	Q:		How do you pronounce "Recchiuti"?
	A:		Say "ree-KYOO-tee"…as in "cutie" pie. You guessed right. It's Italian.



	Freshness, Storage & Tasting:
	Q:		How long will my Recchiuti Confections stay fresh?
	A:		By the time your confections arrive to you they are at their peak freshness. If you are able to control yourself and savor them slowly, use the following storage guidelines: 1 week: Pates de Fruits, Vanilla Bean Marshmallows, SMores Bites and SMores Kits. 2 weeks: Truffles and Fudge Brownies. 2 months: Dragees, Key Lime Apples, Key Lime Pears, Candied Orange Peel, Peppermint Thins, Peanut Butter Pucks and Caramels. 10 months: Chocolate Bars, Dessert Sauces and Dark Hot Chocolate. Store at or just below room temperature. Refrigeration is not recommended.

	Q:		Tasting
	A:		Serve Recchiuti Confections at room temperature. This brings out the full character and bouquet of each chocolate. We recommend pairing with still spring water.

	Q:		Why can you not offer Key Lime Pears all year around?
	A:		We use unripened pears in the Key Lime box. Unlike apples, a ripe pear will dissolve in the key lime juice while soaking and prohibiting the best quality or yield to fulfill demand. Our Key Lime Apples are available for purchase all year.



	Ingredients & Allergies:
			Please contact us for additional ingredient information on seasonal and monthly specials. All products are made on the same machinery and may contain traces of soy, dairy, eggs, and nuts.
	Q:		What does “% cacao” mean?
	A:		This measurement indicates how sweet a chocolate is. Lower percentages mean sweeter chocolate. Technically, “% cacao” refers to the amount, by weight, of cacao bean plus cocoa butter in chocolate. The remaining weight is mostly sugar.

	Q:		Do you make anything that is low in sugar or sugar-free?
	A:		Our Bittersweet Bar is only 15% sugar and our Feve Bar is less than 15% sugar. However, we do not make anything that is sugar-free.

	Q:		Are any of your products dairy-free?
	A:		Our Bittersweet Bar, Feve Bar, Semisweet Bar, Key Lime Apples, Key Lime Pears, Pâtes de Fruits, Burnt Caramel Almonds, Candied Orange Peel, Cherries Two Ways, Peppermint Thins, and Vanilla Bean Marshmallows are dairy-free. All dairy-free items are vegan-friendly with the exception of the Vanilla Bean Marshmallow.

	Q:		Which products contain egg?
	A:		Our Vanilla Bean Marshmallows, SMores Bites, and Fudge Brownies contain eggs.

	Q:		Which Recchiuti products contain gluten or glucose?
	A:		All our truffle and caramel products contain invert sugar (invert sugar is a stable sugar syrup made from sucrose that has been treated to break it down into its two simple sugars, glucose and fructose). Additionally, our Peanut Butter Pearls, Fudge Brownies, Grahams, and SMores Bites contain gluten and/or wheat.

	Q:		Does your chocolate contain soy?
	A:		All truffles and chocolate products contain soy lethicin, an emulsifier included in the bulk chocolate we use from our manufacturer.

	Q:		Do any of your products contain nuts?
	A:		Our Burnt Caramel Almonds, Burnt Caramel Hazelnuts, Candied Hazelnuts, Piedmont Hazelnut truffle, and Asphalt Jungle Mix contain tree nuts. Our Peanut Butter Pucks, Peanut Butter Pearls, and Asphalt Jungle Mix contain peanuts.



	Q:		Do you any of your products contain malt?
	A:		Our Honeycomb Malt truffle contains malt.



	Vanilla Bean Marshmallows: Ingredients: Sugar, Corn Syrup, Egg Whites, Gelatin, Whole Vanilla Bean.
	Q:		What are those black specks?
	A:		Those are vanilla bean seeds from the whole vanilla bean pod. *IMPORTANT NOTE: The Vanilla Bean Marshmallows in the Smores Kit are meringue-like and caramelize very quickly. To prevent burning, please watch the marshmallows closely, refrain from placing too close to the heat source if broiling.



	Q:		Which chocolate manufacturers/suppliers do you use in Recchiuti chocolates?
	A:		E. Guittard, El Rey and Valrhona.

	Q:		Do you use Fair Trade chocolate?
	A:		Not at this time.

	Q:		Are any of your products organic?
	A:		Not at this time.

	Q:		Are any of your products kosher?
	A:		Not at this time.

	Q:		Do you gift-wrap?
	A:		Sorry, we don’t provide gift-wrapping services.

	Q:		Do you wholesale?
	A:		We offer wholesale pricing on chocolate bars, dessert sauces and Dark Hot Chocolate to qualified retail partners. Please e-mail us for more information.

	Q:		Do you ship to Canada or overseas?
	A:		We do not ship internationally at this time. To place an order for shipping within the United States but with a foreign address please contact our Customer Service department for assistance.

	Q:		Can I have my order sent via Ground Service?
	A:		Only non-perishable items may be sent via Ground. All Recchiuti food items require Regular (2DAY) Service or faster.

	Q:		Will Michael Recchiuti personalize my copy of Chocolate Obsession?
	A:		Every copy of Chocolate Obsession you order from Recchiuti Confections is personally signed by Michael. If you’d like him inscribe something extra, just make a note of it in the Gift Message section on the checkout page. Please note that this may delay shipping by up to two weeks.

	Q:		Where will Michael Recchiuti appear next?
	A:		Check out the Recchiuti Calendar or look for the latest news in our monthly e-newsletter.

	Q:		Can I create a custom assortment?
	A:		Custom assortments can be created exclusively at our Ferry Building Store. We invite you to visit us there!

	Q:		What is your return policy?
	A:		Our goal at Recchiuti Confections is to completely satisfy all customers. We stand behind everything we make and guarantee that our chocolates leave our facility in peak condition. Due to the perishable nature of our product, we are unable to provide refunds or exchanges for items that are not damaged or defective. (For non-perishable items, we will provide refunds or exchanges for all items.) If, for some reason, you receive a damaged or defective item, please contact us immediately. For items purchased online: We are happy to send you replacement items or to refund the original purchase price (excluding shipping). We cannot be held responsible for the following: delays caused by weather, mechanical failure or other acts beyond our control, incorrect or incomplete addresses input by the purchaser on the original web order. If you would like for FedEx to require a signature for delivery, please select this during checkout. Contact us at: customerservice@recchiuti.com or 415-826-2868 or 800-500-3396 For items purchased at our Ferry Building store: We are happy to provide a replacement item or refund (with original receipt) for damaged or defective items. If possible, please return the remainder of the product in its original packaging. We cannot be held responsible for items which are not shipped by us. Contact us at: store@recchiuti.com or 415-834-9494

	Q:		Where can I submit requests for donations?
	A:		We are proud to support Creativity Explored, SFMade, Meals on Wheels and Spark with annual donations. Additionally, we are involved in annual events at the Ferry Building Marketplace, including Food from the Heart and The Harvest Festival that benefit Slow Food, CUESA and CCOF. While we would love to support all charitable efforts, our donation budget is allocated entirely to these organizations.

	Q:		Didn’t find your question or answer here?
	A:		E-mail us your inquiry



	If you’d like to share a confession, obsession or dark, chocolate thoughts, drop us a line at: info@recchiuti.com, or mail to: Recchiuti Confections (Attn: Confessions) 2565 Third St, Ste 225; San Francisco, CA 94107.