At Recchiuti Confections, we go to great lengths to ensure that our customers receive the freshest product in the best possible condition. Our first priority is that your product arrives in top condition, which is why we only send our products via FedEx whether the recipient is in Alaska or right here in California.
We have two shipping seasons, Warm and Cool, which correspond to temperature variation at our San Francisco production facility. Regardless of season, we add ice packs, at no additional charge to the customer, if the destination is in a warm climate. We ship Monday-Wednesday and will also ship on Thursday if the "Expedited" option is selected during checkout. Orders shipping to Alaska or Hawaii must ship with Expedited service year-round.
* We are unable to ship to PO boxes.
*Please double check shipping addresses(es) before submitting your order. Recchiuti Confections cannot be responsible for orders delayed or returned due to incorrect or undeliverable addresses (i.e. PO boxes) provided by the customer.
* We realize that you may want to send a gift as a surprise. However, in order to prevent delays, we recommend you notify the recipient of the shipment prior to arrival. Also, we encourage you to include gift note at checkout (for no additional fee) so that your recipient knows to thank you.
*FedEx has permission to leave packages at the recipient's address if no one is there to sign for it; however FedEx may require a signature for delivery, in which case the recipient will need to follow up with FedEx. Recchiuti Confections is NOT responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We suggest shipping to a daytime/business location when possible.
*We offer FedEx's "Signature Required for Delivery" service. You can select this option on the checkout page for an additional charge of $3.50. If you select, "Signature Required for Delivery," your package will not be delivered unless it is signed for. If no one is present, FedEx will make two more attempts before they return the package to us. Recchiuti Confections will not refund purchases if the product is damaged or melted after the first delivery attempt or if it is returned to us by FedEx.
* When your order ships, you will receive an email from FedEx with your tracking number. You will also receive an email from FedEx upon delivery, or if delivery is not possible, a notification indicating what steps you will need to take to have the package delivered.
* Shipping is applied to the pre-discounted total when using a promotion code.
*If you notice an error on your order, please notify us at email@example.com or call 415.826.2868 or toll-free at 800.500.3396 as soon as possible. We will make every effort to fix the error before your order is shipped.
*Our Concierge offers an enhanced service for customers who desire a specific delivery date a week or more in the future. To take advantage of this service please contact our Concierge at 415.826.2868 or firstname.lastname@example.org. Expedited shipping rates will apply.
Shipping rates are charged per address and calculated using the table below.