First, the chocolate is wonderful. But … it was shipped to me during a hot week, wrapped only in some quilted foil with a single cold pack that was no longer cold, but very, very warm. I had to slit open the box - which had been intended as a gift - to see whether the chocolate had melted. And although the chocolate seemed OK, just warm, it wasn’t what I’d expect from a premium chocolatier. I emailed your customer service just to let you know that you might want to revisit your packing procedures, but received no answer. I might have expected at least a boilerplate thank you. As it happens, I received an order from another chocolatier the same week that was packed in a small styrofoam insulated box, with two cold packs - which were still cold when I got them. So, much as I like Recchiuti chocolate, henceforth I shall restrict my orders to the cold months. Thank you for the terrific chocolates. All concerns aside, they are terrific.
I’m a long-time customer and fan. The complexity of taste and degree of artistry is unparalleled. The Burgundy Box actually comes with an “owner’s manual” listing each chocolate. Everyone I’ve given some to raves about these chocolates!