First, the chocolate is wonderful. But … it was shipped to me during a hot week, wrapped only in some quilted foil with a single cold pack that was no longer cold, but very, very warm. I had to slit open the box - which had been intended as a gift - to see whether the chocolate had melted. And although the chocolate seemed OK, just warm, it wasn’t what I’d expect from a premium chocolatier. I emailed your customer service just to let you know that you might want to revisit your packing procedures, but received no answer. I might have expected at least a boilerplate thank you. As it happens, I received an order from another chocolatier the same week that was packed in a small styrofoam insulated box, with two cold packs - which were still cold when I got them. So, much as I like Recchiuti chocolate, henceforth I shall restrict my orders to the cold months. Thank you for the terrific chocolates. All concerns aside, they are terrific.