About Us

Recchiuti Confections is a high-end San Francisco-based artisan confectioner. Our handmade truffles and specialty confections have graced the pages of Food and Wine, Bon Appetit, New York Times and other well-respected food publications. We do business across a few select channels including online, corporate, specialty grocery/retail and through our retail store in San Francisco’s Ferry Plaza Marketplace. We are a dynamic, creative, and entrepreneurial company! Learn more about us by visiting www.recchiuti.com.

Position Summary

The Customer Support Specialist is responsible for supporting e-commerce sales channel via customer service, order processing, and administrative assignments and in-office customer service assignments.

Essential Duties and Responsibilities

• Support the Online channel’s customer retention and service goals and initiatives
• Communicate with others in clear and professional language, prepare and review written documents accurately and completely, answer, and resolve inquiries using appropriate etiquette
• Enter and locate work-related information using computers and/or point of sale systems
• Welcome and acknowledge visitors according to company standards, anticipate and address customers’ service needs, assist individuals with disabilities, and thank customers with genuine appreciation
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, orders, and answer inquiries from customers for the sales channels
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Managers

Job Qualifications

• 3+ years’ experience in a customer service or order entry role
• 2+ years’ experience in retail or restaurant service
• Computer proficiency and knowledge in Microsoft Office applications preferably in Word, Excel, and Outlook
• Strong critical thinking, detailed-oriented, and problem-solving skills
• Excellent written and verbal communication skills, creative writing skills a plus
• Knowledge of inventory management software or CRM software

We would love to hear from you if you have...

• Strong work ethic to manage multiple deadlines
• Ability to interface and communicate effectively
• Ability to work independently with minimal supervision
• Understanding of shipping using FedEx or other similar courier services
• Have interest in the fine food industry and high-touch customer service skills
• Have fun at work and help others do the same

Benefits

• 401(k), dental, health, and vision insurance, paid-time off (for eligible employees, waiting period may apply)
• A generous chocolate allowance

Ready to apply?

If you're looking for a challenge and this sounds like you, we'd love to hear from you and apply today.
• Please send your resume and provide a brief summary outlining your interest for this opportunity to hr@recchiuti.com.