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Customer Support Specialist

Customer Support Specialist

About Us

Recchiuti Confections is a high-end San Francisco-based artisan confectioner. Our handmade truffles and specialty confections have graced the pages of Food and WineBon AppetitNew York Times and other well-respected food publications. We do business across a few select channels including online, corporate, specialty grocery/retail and through our retail store in San Francisco’s Ferry Plaza Marketplace. We are a dynamic, creative, and entrepreneurial company! Learn more about us by visiting

Position Summary

The Customer Support Specialist is responsible for supporting e-commerce sales channel via customer service, order processing, and administrative assignments and in-office customer service assignments.

Essential Duties and Responsibilities

  • Support the Online channel’s customer retention and service goals and initiatives
  • Communicate with others in clear and professional language, prepare and review written documents accurately and completely, answer, and resolve inquiries using appropriate etiquette
  • Enter and locate work-related information using computers and/or point of sale systems
  • Welcome and acknowledge visitors according to company standards, anticipate and address customers’ service needs, assist individuals with disabilities, and thank customers with genuine appreciation
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
  • Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, orders, and answer inquiries from customers for the sales channels
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Managers

Job Qualifications

  • 3+ years’ experience in a customer service or order entry role
  • 2+ years’ experience in retail or restaurant service
  • Computer proficiency and knowledge in Microsoft Office applications preferably in Word, Excel, and Outlook
  • Strong critical thinking, detailed-oriented, and problem-solving skills
  • Excellent written and verbal communication skills, creative writing skills a plus
  • Knowledge of inventory management software or CRM software

We would love to hear from you if you have...

  • Strong work ethic to manage multiple deadlines
  • Ability to interface and communicate effectively
  • Ability to work independently with minimal supervision
  • Understanding of shipping using FedEx or other similar courier services
  • Have interest in the fine food industry and high-touch customer service skills
  • Have fun at work and help others do the same


  • 401(k), dental, health, and vision insurance, paid-time off (for eligible employees, waiting period may apply)
  • A generous chocolate allowance

Ready to apply?

If you're looking for a challenge and this sounds like you, we'd love to hear from you and apply today.
• Please send your resume and provide a brief summary outlining your interest for this opportunity to

Do What You Love

We are always looking for enthusiastic and qualified individuals to join our team. To apply for open positions, please send your cover letter and resume to We will keep your application on record and contact you if we have an opening that matches your experience and interests.

View Open Positions

Welcome to Recchiuti Confections!

Our office and shipping department will be closed on Monday, May 29 in observance of Memorial Day.

All Standard and Express shipping orders placed Weds, May 24 – Sunday, May 28 will ship on Tues, May 30. Overnight orders placed on Weds, May 24 will ship on Thurs, May 25. 

Our retail store at the Ferry Building will be closed from Mon, May 29 through Weds, May 31 for maintenance. Store hours resume on Thursday, June 1.

For any questions or assistance, please review our shipping page or reach out to or 800-500-3396.