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Customer Support Specialist

Customer Support Specialist

About Us

Recchiuti Confections is a high-end San Francisco-based artisan confectioner. Our handmade truffles and specialty confections have graced the pages of Food and WineBon AppetitNew York Times and other well-respected food publications. We do business across a few select channels including online, corporate, specialty grocery/retail and through our retail store in San Francisco’s Ferry Plaza Marketplace. We are a dynamic, creative, and entrepreneurial company! Learn more about us by visiting www.recchiuti.com.


Position Summary

The Customer Support Specialist is responsible for supporting e-commerce sales channel via customer service, order processing, and administrative assignments and in-office customer service assignments.

Essential Duties and Responsibilities

  • Support the Online channel’s customer retention and service goals and initiatives
  • Communicate with others in clear and professional language, prepare and review written documents accurately and completely, answer, and resolve inquiries using appropriate etiquette
  • Enter and locate work-related information using computers and/or point of sale systems
  • Welcome and acknowledge visitors according to company standards, anticipate and address customers’ service needs, assist individuals with disabilities, and thank customers with genuine appreciation
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
  • Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, orders, and answer inquiries from customers for the sales channels
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Managers

Job Qualifications

  • 3+ years’ experience in a customer service or order entry role
  • 2+ years’ experience in retail or restaurant service
  • Computer proficiency and knowledge in Microsoft Office applications preferably in Word, Excel, and Outlook
  • Strong critical thinking, detailed-oriented, and problem-solving skills
  • Excellent written and verbal communication skills, creative writing skills a plus
  • Knowledge of inventory management software or CRM software

We would love to hear from you if you have...

  • Strong work ethic to manage multiple deadlines
  • Ability to interface and communicate effectively
  • Ability to work independently with minimal supervision
  • Understanding of shipping using FedEx or other similar courier services
  • Have interest in the fine food industry and high-touch customer service skills
  • Have fun at work and help others do the same

Benefits

  • 401(k), dental, health, and vision insurance, paid-time off (for eligible employees, waiting period may apply)
  • A generous chocolate allowance

Ready to apply?

If you're looking for a challenge and this sounds like you, we'd love to hear from you and apply today.
• Please send your resume and provide a brief summary outlining your interest for this opportunity to hr@recchiuti.com.

Do What You Love

We are always looking for enthusiastic and qualified individuals to join our team. To apply for open positions, please send your cover letter and resume to hr@recchiuti.com. We will keep your application on record and contact you if we have an opening that matches your experience and interests.

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