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Digital Marketing + Operations Assistant

Digital Marketing + Operations Assistant

About Us

Recchiuti Confections is a high-end San Francisco-based artisan confectioner. Our handmade truffles and specialty confections have graced the pages of Food and WineBon AppetitNew York Times and other well respected food publications. We do business across a few select channels including online, corporate, specialty grocery/retail and through our retail store in San Francisco’s Ferry Plaza Marketplace. We are a dynamic, creative, and entrepreneurial company! Learn more about us by visiting www.recchiuti.com.


Position Summary

The Online Marketing and Operations Assistant is responsible for supporting the eCommerce and Marketing Manager in daily operational needs that drive the success of the eCommerce sales channel. The Online Marketing and Operations Assistant ensures customers have a successful and hassle-free online shopping experience and is a leader in providing exceptional service to online customers.

Essential Duties and Responsibilities

  • Provide support to the Department's daily initiatives of Shopify-based eCommerce site including product catalog management and optimization, product inventory, product launches, and accurate customer-facing content site wide that supports all sales channels.
  • Provide assistance with online customer retention and service goals and initiatives
  • Provide assistance to the eCommerce Manager by evaluating internal procedures linked to the online ordering process on a regular basis and making improvements to produce a more efficient and accurate workflow from order placement to order shipment.
  • Act as liaison between eCommerce and Operations teams regarding daily inventory needs and product management.
  • Collaborate with internal sales channels to launch marketing and sales initiatives via online platforms.
  • Communicate with external development team to test, report, and fix bugs. Ensure fluid online operations and customer experience.
  • Provide support to eCommerce Manager in evolving and improving user experience through new functionality and customer service feedback.
  • Provide assistance to the department in identifying user experience issues and strategies to improve the customer experience on a daily basis.
  • Provide assistance in creation and printing of marketing collateral and other reproduction needs for Recchiuti's Ferry Building Marketplace retail store.

Job Qualifications

  • Degree in Design, Communications, Marketing, Art or Business Administration
  • 2+ years experience in marketing, communications, and business administration
  • Proficiency in Adobe Creative Suite preferrably in Photoshop, InDesign, and Illustrator
  • Computer proficiency and strong knowledge in Microsoft Office applications preferrably in Word, Excel, and Outlook
  • Strong PC skills with high proficiency in Microsoft Office applications (Word, Excel, and Outlook)
  • Familiarity with social media and e-mail marketing campaigns
  • Excellent written and verbal communication
  • Fast learner and team player
  • Strong critical thinking and problem-solving skills
  • Attention to detail, proof-reading, and eye for form design

We would love to hear from you if you have...

  • Strong work ethic to manage multiple deadlines
  • Ability to interface and communicate effectively
  • Ability to work independently with minimal supervision
  • Understanding of shipping using FedEx or other similar courier services
  • Have interest in the fine food industry and high-touch customer service skills
  • Have fun at work and help others do the same

Benefits

  • 401(k), dental, health, and vision insurance, paid-time off (for eligible employees, waiting period may apply)
  • A generous chocolate allowance

Ready to apply?

If you're looking for a challenge and this sounds like you, we'd love to hear from you and apply today.

  • Please send your resume and provide a brief summary outlining your interest for this opportunity to: hr@recchiuti.com.

Do What You Love

We are always looking for enthusiastic and qualified individuals to join our team. To apply for open positions, please send your cover letter and resume to hr@recchiuti.com. We will keep your application on record and contact you if we have an opening that matches your experience and interests.

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