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Retail Service Associate

Retail Service Lead

About Us

Recchiuti Confections is a high-end San Francisco-based artisan confectioner. Our handmade truffles and specialty confections have graced the pages of Food and WineBon AppetitNew York Times and other well respected food publications. We do business across a few select channels including online, corporate, specialty grocery/retail and through our retail store in San Francisco’s Ferry Plaza Marketplace. We are a dynamic, creative, and entrepreneurial company! Learn more about us by visiting www.recchiuti.com.

Position Summary

The Sales Associate is an integral part of the customer experience and success of the retail sales channel at Recchiuti Confections. This position contributes to all retail store activities including, but not limited to: customer service, sales, merchandising, inventory, order processing, and general maintenance. A key objective for the Retail Service is maintaining the day-to-day operations of the Ferry Building Marketplace Store with a focus on servicing in-person shoppers. This position also ensuring that sales goals are achieved and exceeded, customer service standards are upheld, and all operational procedures around inventory and pick up services are followed.

Essential Duties and Responsibilities

Customer Service

    • Deliver the highest levels of customer service, building relationships, ensuring customer follow-up, and promoting retention.
    • Salesmanship - ability to explain the various products to instore customers
    • Assist customers with any product questions for in store shopping or pick-up
    • Process all order through RC instore POS system.

Store Task

    • Respond to company emails quickly and efficiently. Answer direct phone line for order taking
    • Complete the Inventory process bi-weekly
    • Communicate clearly with customers, co-workers and RC management
    • Ensure processing pick-up orders accurately and on time

Store Operations

    • Oversee in store product up-stock and merchandising throughout the day
    • Oversee day-to-day pick up operations of store including daily product assembly of internal marketplace pre-orders and in-person orders, opening and closing store procedures
    • Ensuring staff and customers follow health and safety guidelines; wearing a mask over nose and mouth, standing six feet apart and using hand sanitizers as supplied during transaction

We would love to hear from you if you have

  • A passion for customer service and love working with people
  • Strong communication skills, ability to multitask, and comfortability with computer/store systems
  • Experience with cash handling, POS or equivalent software
  • Strong retail experience customer-focused environment, interest in artisan food a plus!
  • Proficiency in Word, Excel, Outlook or similar application
  • Fluent in English, ability to speak other languages a plus!

Benefits

    • Recchiuti Confection offers a comprehensive benefits package, which includes medical insurance, 401(k), paid time off, and a generous chocolate allowance.

Ready to apply?

If like meeting people, looking for a challenge and this sounds like you, we'd love to hear from you.
  • Send your resume and provide a brief summary outlining your interest for this opportunity to hr@recchiuti.com

 

Do What You Love

We are always looking for enthusiastic and qualified individuals to join our team. To apply for open positions, please send your cover letter and resume to hr@recchiuti.com. We will keep your application on record and contact you if we have an opening that matches your experience and interests.

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