Made the hot chocolate with non-fat milk instead of just water and the result was fabulous -- smooth and rich with a wonderful chocolate flavor. The purchasing experience was also fabulous. My initial reaction was that the cost (including shipping) was a bit higher than I wanted to spend. But when I hesitated on line and appeared to be passing on the purchase, Recchiuti emailed me to offer a 10% discount. That eliminated my hesitation and I completed the purchase. So glad I did!