We go to great lengths to ensure you receive the freshest product in the most pristine condition whether your order is going to Alaska or right here in California. That’s why we ship our products via FedEx Monday - Thursday. Why don’t we ship your order Friday - Sunday? Because having your chocolate sit at FedEx over the weekend can cause one melty mess! Have additional questions about shipping? Please don't hesitate to e-mail us your inquiry!
Are you shipping an order to Florida or Texas? FedEx is currently experiencing delivery restrictions due to Hurricane Irma & Harvey. If you would like to ship an order to Florida or Texas, please call us at 800.500.3396. Our Concierge team will help you choose a future shipping date to ensure your confections arrive in pristine condition.
Do you Guarantee Delivery Dates and Time?
Winter storms, hurricanes, flooding; these are just a few reasons why FedEx may experience delivery delays. Because there are some forces of nature that are out of our hands, we cannot Guarantee delivery times once your order is out for delivery. We can, however, guarantee your order will ship on-time from our facility according to our shipping schedule above!
Adding Signature Service
FedEx has permission to leave packages at the recipient's address if no one is there to sign for it; however, FedEx may require a signature for delivery, in which case the recipient will need to follow up with FedEx. Recchiuti Confections is NOT responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We suggest shipping to a daytime/business location when possible. We offer FedEx's 'Signature Required for Delivery' service. You can select this option on the checkout page for an additional charge of $4.50. If you select, "Signature Required for Delivery," your package will not be delivered unless it is signed for. If no one is present, FedEx will make two more attempts before they return the package to us. Recchiuti Confections will not refund purchases if the product is damaged or melted after the first delivery attempt or if it is returned to us by FedEx.
Don't Worry, We'll Include The Ice!
Because chocolate can be quite temperamental to ship, we include ice packs in orders going to warm climate at no charge to you!
Let's Track Your Order...
When your order ships, you will receive an email which includes your tracking number. If you have trouble tracking your order, please give us a call and we can assist you in contacting FedEx.
Other Helpful Tidbits About Shipping
Please double-check shipping addresses(es) before submitting your order. Recchiuti Confections cannot be responsible for orders delayed or returned due to incorrect or undeliverable addresses (i.e. PO boxes) provided by the customer.
We realize that you may want to send a gift as a surprise. However, in order to prevent delays, we recommend you notify the recipient of the shipment prior to arrival. Also, we encourage you to include gift note at checkout (for no additional fee) so that your recipient knows to thank you.
Shipping is applied to the pre-discounted total when using a promotion code.
If you notice an error on your order, please notify by calling 415.826.2868 or toll-free at 800.500.3396 as soon as possible. We will make every effort to fix the error before your order is shipped.